9037 Grant Line Road
Phone: 916.686.6414

Client Questionnaire:

We value your opinion!! We recognize your time is valuable and we thank you in advance for taking the time to share your thoughts about our hospital. We constantly strive to improve and welcome your opinions about what works for you and what doesn't! Your answers will be shared with the staff anonymously for training purposes.

If you contacted the office by phone, please answer the following questions:

1. Was your call answered courteously, professionally and promptly? yes    no
 
2. Did the receptionist handle your phone call to your satisfaction? yes    no
 
3. If you called for an appointment, were you given the date & time you requested? yes    no
 
4. Upon entering our office, were you greeted by our receptionist cheerfully and promptly? yes    no
 
5. Did you find our hospital to be exceptionally clean and odor free? yes    no
 
6. Did you find the receptionist and the doctors’ assistant to be knowledgeable and helpful? yes    no
 
7. Did your appointment time begin promptly at the scheduled time? yes    no
 
8. Did the veterinarian who cared for you and your pet greet you courteously, professionally, and promptly? yes    no
 
9. Did the veterinarian who cared for your pet meet your expectations? yes    no
 
10. Did the veterinarian who cared for your pet explain any problems and treatments clearly? yes    no
 
11. If your pet stayed in our hospital, were you given written home care instructions that were easy to follow? yes    no
 
12. If your pet stayed in our hospital, was he/she clean & brushed when you came to pick him/her up? yes    no
 
13. Did you feel the services provided to your pet were a good value for your money? yes    no
 
14. Were you aware that we offer boarding services? yes    no
 
15. Will you or have you already referred us to your friends and family? yes    no
 
If you have additional comments that you would like to share, or questions you would like a reply to, please email us at grantlinevet@yahoo.com. We thank you again for your valuable time and look forward to serving you and your pet’s health care needs in the future.
Thank you! 		yes    no
 

Contact Information

Grantline Veterinary Hospital
9037 Grant Line Road
Elk Grove, CA 95624

Phone:
Fax: 916.686.6572
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